Introduction

We aim to provide reliable products and a smooth customer experience. If there is an issue with your order, our support team will review the situation and assist where appropriate.

Please read the following policy carefully before requesting a return, replacement, or refund.

Return Eligibility

Customers should contact us as soon as possible if they receive incorrect products, damaged items, faulty products upon arrival, or missing items from the order.

To help us review the issue efficiently, customers may be asked to provide an order number, photos or videos of the product, a description of the issue, and packaging information where applicable.

Change of Mind

Due to the nature of vape-related products, we generally do not accept returns or refunds for change-of-mind purchases.

Please review product details carefully before placing an order.

Opened or Used Products

For hygiene, safety, and product integrity reasons, opened, used, or tampered products may not be eligible for return or refund unless a verified product issue exists.

Refund Process

If a refund request is approved, refunds will generally be processed through the original payment method used for the order.

Processing times may vary depending on payment providers and banking systems.

Replacement Orders

Where appropriate, we may offer a replacement product instead of a refund.

Replacement arrangements depend on stock availability, product condition review, and order circumstances.

Return Shipping

Customers should contact our support team before returning any items.

Unauthorized returns may not be accepted.

In some situations, customers may be responsible for return shipping costs unless the issue was caused by incorrect fulfilment or verified product defects.

Non-Refundable Situations

Refunds or returns may not be accepted in situations including incorrect shipping information provided by the customer, delivery delays caused by couriers or external logistics factors, used or damaged products caused by improper handling, or requests submitted excessively late after delivery.

Order Cancellation

Orders may only be cancelled before shipment confirmation.

Once an order has been processed or dispatched, cancellation requests may no longer be possible.

Customer Support

For refund, return, or order-related assistance, please contact our support team through:

We aim to respond to customer enquiries as efficiently as possible.