Order Processing

Orders are usually processed within 1 business day after payment confirmation.

Please note that processing times may vary during periods of high order volume, public holidays, product restocks, or unforeseen operational delays.

Customers will receive order confirmation and shipping updates once the order has been prepared for dispatch.

Shipping Locations

We currently provide shipping services across Australia.

Delivery availability may vary depending on regional courier coverage, shipping restrictions, or stock fulfilment conditions.

Dispatch Warehouses

Orders may be dispatched from Australian local warehouse stock or international warehouse stock.

The fulfilment location depends on product availability, flavour selection, inventory conditions, and operational arrangements at the time of purchase.

Estimated Delivery Time

Orders shipped from Australian local stock generally arrive within 3-7 business days.

Orders dispatched from international warehouse stock generally arrive within 7-15 business days.

Delivery times are estimates only and may vary depending on courier performance, customer location, weather conditions, public holidays, customs or transport delays, and regional delivery coverage.

Order Tracking

Customers can track their orders through our website tracking system once shipping information becomes available.

If additional assistance is needed, customers may also contact our support team through WhatsApp, Telegram, or Email.

Shipping Delays

While we aim to ensure timely delivery, delays may occasionally occur due to logistics providers, customs inspections, peak seasons, or other external factors outside our control.

We appreciate customer patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for delivery issues caused by incorrect addresses, incomplete information, or failed delivery attempts resulting from customer-provided details.

Lost or Damaged Parcels

If an order arrives damaged or appears to be lost during transit, customers should contact our support team as soon as possible with relevant order information.

We will work with the shipping provider to investigate and assist where possible.

Contact Information

For shipping enquiries or order support, please contact us through: