—— Company Information
Terms & Conditions

The terms that apply when using our website, placing orders, and interacting with our services.

Introduction

By accessing and using this website, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before using our services, placing orders, or interacting with the website.

If you do not agree with these terms, please discontinue use of the website.

Eligibility

By using this website, you confirm that you are of legal age to purchase vape-related products in your jurisdiction.

Customers must comply with all applicable local laws and regulations regarding vape product purchases and usage.

Product Information

We aim to provide accurate product descriptions, images, flavour information, and availability details.

However, product packaging, colours, specifications, or availability may vary from time to time without prior notice.

We reserve the right to update, modify, or discontinue products at any time.

Orders

All orders are subject to review and acceptance.

We reserve the right to refuse, cancel, or limit any order if necessary, including situations involving incorrect pricing, suspected fraud or abuse, inventory limitations, payment verification issues, operational concerns, or compliance concerns.

Customers will be notified if an order cannot be completed.

Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

Payments are processed through secure third-party payment providers. Customers are responsible for ensuring payment information is accurate and authorized.

We reserve the right to cancel orders associated with failed or suspicious payment activity.

Shipping & Delivery

Shipping times provided on the website are estimated only and may vary depending on stock availability, logistics conditions, courier performance, customs processing, or regional delivery factors.

We are not responsible for delays caused by external shipping providers or circumstances outside our control.

Order Tracking

Customers may track eligible orders through our website tracking system or by contacting customer support.

Tracking availability depends on the shipping method and logistics provider used for fulfilment.

Returns & Support

If customers experience issues with an order, they should contact our support team as soon as possible with relevant details and supporting information where applicable.

We will review each situation individually and provide assistance where appropriate.

Website Usage

Users agree not to use the website for unlawful purposes, attempt unauthorized access to systems or data, interfere with website functionality or security, use automated tools to abuse website services, or copy or misuse website content without permission.

We reserve the right to restrict access or take action against misuse of the website.

Intellectual Property

All website content including logos, graphics, text, images, layout design, and branding elements are protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is prohibited.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use of this website, products, or services.

Customers use the website and purchase products at their own discretion and responsibility.

Privacy

Use of this website is also governed by our Privacy Policy.

By using the website, customers acknowledge and agree to our data handling and privacy practices.

Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

Continued use of the website after updates constitutes acceptance of the revised terms.

Contact Information

For questions regarding these Terms & Conditions, please contact us through:

Phone / WhatsApp: +852 5392 4810

Telegram: @igetzone

Email: jinchuhe@gmail.com

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